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• Subscription Order Returns or Refunds

  All subscription sales are final due to the personalized nature of the products. Please contact support@victoresquilin.com for the replacement of an order that was damaged in transit.

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• Refunds (if applicable)

  Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 15 -20  days from the approval notification.

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• Order Cancellations:

    All subscription sales are final due to the personalized nature of the products. Please contact support@victoresquilin.com for the replacement of       an order that was damaged in transit.

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• Late or missing refunds (if applicable)

  If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us at support@victoresquilin.com. Allow up to 5 - 7 business days for refunds to be processed.

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• Sale items (if applicable)

  Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

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• Exchanges (if applicable)

  We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email with the photo of the defective or damaged item to support@victoresquilin.com.